Calibrating constraints
A discussion about the nature of constraints at work, focusing on their benefits and drawbacks, and tips for working within their bounds.
Co-creation and the ownership effect
An examination of the challenges of balancing paid work with caregiving responsibilities, with suggestions for how to create a caregiver-friendly workplace.
Bedside Manners: How a pediatrician approaches patient education
An interview with Dr. Karissa Young, a general pediatrician, about her philosophies and strategies around patient education.
The critical role of nurses in patient experience
A look at the role nurses play while sitting at the intersection of scientific knowledge and patient education.
Throwing out the instruction book
Melissa Williams, founder of Simply Patient, discusses why patient-centricity can be challenging in pharmaceutical companies, and how she stays laser-focused on bringing patient voices earlier in drug development.
On journey mapping
Moving beyond customer-centricity theatre. An in-depth breakdown of journey maps and how to use them correctly.
Caregiver-friendly workplaces
An examination of the challenges of balancing paid work with caregiving responsibilities, with suggestions for how to create a caregiver-friendly workplace.
The case for early investment in rare disease state education
An examination of reasons why disease state education for rare diseases helps patients better navigate their journey and complex decisions.
Bedside Manners: How a family doctor approaches patient education
An interview with Dr. Heather Senn, a family doctor, about her philosophies and strategies around patient education.
5 tips for safely using LLMs to get medical advice
Examining issues with using LLMs to gather health information, and tips for having useful and less risky conversation with LLMs.
Plausible mechanism framework
Examining the benefits of a mechanism-focused approach to approving treatments for rare diseases
Co-creation helps stakeholders think about the details
Introducing Construal Level Theory (CLT) and its implications for how we use co-creation to support change management with stakeholders.
A new approach to clinical trials
A look a how Bayesian analytics could open the doors to cheaper and faster clinical trials
Why building awareness for rare disease clinical trials matters
A framework that can help us better measure patient experience, and allow organizations to continually learn, grow, and implement changes both small and large to improve patients’ experiences.
"I want to hang my hat on me"
Krista Lee Hynes, co-founder and managing partner at Ignite Financial, talks about her journey from theatre to financial planning, and why she has always bet on herself.
Mailbag: social change and career choice
An examination of practical ways to evaluate social impact opportunities without sacrificing your career stability.
Improving patient experience: a multidimensional measurement framework
A framework that can help us better measure patient experience, and allow organizations to continually learn, grow, and implement changes both small and large to improve patients’ experiences.
Three principles to make AI work for people and teams
Our thinking of how to implement AI in the workplace in a way that elevates employee well-being, workflow, and team collaboration.
An AI policy-in-progress
A breakdown of Workomics’ AI policy, and how it attempts to make AI additive, transparent, eco-conscious, and voluntary.
Lessons from the Sepsis Watch rollout
Delving into an example of new disruptive technology being successfully integrated into a healthcare setting.
A new comfort zone
Shiri Levy, co-founder and Chief Scientific Officer at Histone Therapeutics, talks about building a biotech to bring a genetic medicine to market.
GenAI, capitalism, and human flourishing
A discussion of how capitalism breaks down in the face of GenAI, and why we need to find ways to optimize for human flourishing.
Improving accessibility
An exploration of the four primary principles we follow for improving accessibility of patient resources.
Constructive feedback and remote work
An examination of the difficulties in providing feedback in a virtual environment, with tips on how to build a more resilient remote culture.
Balancing the pursuit of new
An argument for why organizations should prioritize and optimize what already exists, rather than focusing on building new things.
The participation problem: addressing socioeconomic barriers in clinical trials
Examining the structural and economic barriers that impact patient participation in clinical trials, and our approach to the problem.
Figuring out flexible work
An examination of a broader, values-based approach that can help organizations create better policies for flexible work.
Asking for help
Thinking around the asymmetry of asking for help, autonomous vs. dependent help-seeking, and what it means for organizational effectiveness.
Podcast: building alignment with co-creation
Workomics appears on the Storylinking podcast. Susan Bartlett discusses building alignment with co-creation with host Tom Lietz.
Running shoes designed for women
Lindsay Housman, CEO of Hettas, talks about researching and designing a running shoe specifically for women, along with her philosophy on flexible work, and the challenges of fundraising as a female founder.
Women’s representation in clinical research
An examination of the gap in understanding women’s health by looking back at women’s representation in clinical research over time.
Hierarchy, knowledge work, and gender equality
A breakdown of Workomics’ flat structure and how gender and informal hierarchy intersect in modern offices.
How Founder Mode evolves into Manager Mode
A discussion of different models for running a company, and how leaders can successfully transition from one to the other.
Form design 101
A look at the experience of using and designing a form – an integral step to providing care that shapes the overall patient experience.
A business in transition
Rebecca Chan, owner and creative director of Rebecca Chan Events, talks about transitioning her business from weddings to corporate marketing.
Podcast: the change flywheel
Workomics appears on The Inner Game of Change podcast. Susan Bartlett and Terri Block discuss the change flywheel with host Ali Juma.
Skills for scaling start-ups
An exploration of the leadership and employee adaptations required to allow start-ups to mature into a large enterprise.
Hybrid co-creation in pharma and biotech
An examination of how bringing internal participants together for a hybrid co-creation creates shared intentions and speed to market.
Informed consent in healthcare: adding to FDA guidance
A look at best practices in patient communication that may help comply with FDA guidance on informed consent, as well as practical tips.
Negotiating a new bargain with work
An examination of how the traditional employee-employer bargain is broken, and the way forward for rebuilding workplace expectations.
Undoing decisions and fostering a pilot mindset
A look at how organizations struggle with undoing decisions, and how fostering a pilot mindset can help organizations stay nimble.
Investing for long-term sustainability
Joelle Faulkner, CEO and Founder of Area One Farms, talks about building up her own investment firm, focusing on Canadian agriculture.
Blurring the lines between work and home
Linn Vizard, founder and design lead at Made Manifest, talks about juggling her broader service design business and motherhood all at once.
HCP communication best practices
A deep dive into the three best practices we follow to create HCP communications that are more focused, trustworthy, and multipurpose.
Launching a new immigration law firm
Warda Shazadi Meighan is a founding partner at Landings LLP, which assists individuals and their families when problems arise with their immigration status.
Fostering connection, community, and care
Jill Curran, owner of two tourism-based businesses, talks about building layers of care and community into clients’ travel experiences.
Scaling a business
Sara Fortier, founder and CEO of Outwitly, talks about starting out as a solo consultant, and how pregnancy led to the scaling of her business.
Patient-centred communications in pharma and biotech
An examination of the Universal Patient Language (UPL) as an example of how a pharma company can create effective patient communications.
Navigating the full lifecycle of a business
A conversation with an anonymous founder who has taken her business through it all — starting, running, and unfortunately, winding it down.
Balancing a tech start-up and a young family
Megan Takeda-Tully talks about founding Suppli, a company that provides a way for restaurants to offer catering, take-out, and delivery in reusable containers.
Partnership and the value of slow, steady growth
Sonya Amin is a co-founder of AXS Studios, a specialized agency that creates illustrations, animations, and interactive experiences to explain biomedical science. AXS works with pharmaceutical companies, medical device companies, educational institutions, and TV shows to convey science accurately and memorably.
Changemaking and digital transformation
Briana Sim, CEO and Founder of SimpliCity, talks about using digital transformation as an avenue for broader changemaking in government.
Creating a new operating model for consulting
Katie Klumper is the CEO and founder of Black Glass, a consultancy specifically for Chief Marketing Officers (CFOs).
The intersection of business and empathy
Ilana Ben-Ari, CEO and Founder of 21 Toys, talks about her award-winning Empathy Toy, and how she built her business.
The magic of co-leadership
A discussion of the benefits, challenges, and joys of co-leadership at a company.
Innovating an established business
Jessica Knox, CEO and Owner of Metrix, talks about purchasing an established firm and innovating its business model.
How much time should we spend at work?
An examination of the cultural pressures to overwork and strategies to help can keep workloads manageable.
Remote work tensions
An examination of the three major tensions within remote work, and the strategies to navigate the trade-offs of virtual collaboration.
Good enough and the 4-day workweek
A look at how to implement a 4-day workweek by cultivating a ‘good enough’ culture at work.
Treatment decision-making: a Framework
A look at our best practices for developing clear, credible, and high-impact communication materials to be used by HCPs.
How jobs end
An examination of how to modernize how jobs end by moving past the ‘jobs-for-life’ myth toward transparent offboarding.
Customer experience and organizational logic
An examination of the internal processes that get in the way of the customer experience, and how cross-functional teamwork can help.
How Workomics disconnects from work
Diving into our Disconnecting From Work Policy, including the 3 principles we use to protect focus time and rest without slowing down the team.
Fostering autonomy supporting management
A look at self-determination theory and the role that different types of motivation play in the workplace.
Principles for goal setting
A look at best practices for setting goals in order to promote motivation and avoid demoralization.
Building better remote work relationships
An exploration of the importance of pushing past the awkwardness of deep conversations to build trust within virtual teams.
Collaborating on ambiguous knowledge work
A look at why remote collaboration on complex, abstract projects often breaks down and principles we use to improve our remote collaboration.
Remote work and the social brawn hypothesis
An exploration of the “social brawn hypothesis” and how it explains why working remotely is inherently more exhausting.
Stay in touch
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We always love to collaborate with like-minded people.
If you’re passionate about patient experience, say hello@workomics.com




































































